On the 14th day we were told that refund had “failed” and asked to contact James Villas with alternative card details. The company was founded by James Needham, who establishes James Villa Holidays in 1984. It's sad to read some of the awfully disappointing reviews from customers who have no doubt paid a considerable amount of money to James Villas and have had a less than satisfactory experience. Only the latest review will count in the company's TrustScore. Any time we contacted via email, they always replied quickly and updates at the uncertain time were provided as appropriate.Would not hesitate to use James Villas in future. Within two days of finding out our holiday was cancelled, our refund was in the bank. Natalie King was friendly, professional and compassionate. Having had our holiday cancelled due to Covid19 ,I cannot praise James Villas enough for the swift response and cash refund confirmed within 24hours. James Villas were also very helpful during the booking process helping me amend my stay with ease. James Villas have been amazing, unfortunately due to coronavirus my holiday had to be cancelled but the updates I received from James Villas was amazing, the process of dealing with refunds has been simple, they really care about their customers and I will be booking with them again as … Full refund again issued. Just don't book with James Villa!!! An All-Inclusive Antigua Paradise. This was ignored.-BBQ area not cleaned prior to our arrival.-Bins. Anyone with a slight mobility issue would not be able to get upto the villa. James Villas - Your holiday, your way We did complain to James Villas but never received a reply although they did remove our account to stop us logging in to leave a review. James Villas were superb in processing our Covid related cancellation refund, I only needed to contact them once and everything was sorted. A great company in these unprecedented times. When this holiday was also cancelled James Villas were prompt in contacting us and setting out our options. Avoid using this useless company. Due to the problem with the Covid we felt that maybe it may be best not to travel at the moment. In response to my specific question of whether it would be open when we were there, I was told yes it would!At least we ended up closer to an open taverna as the villa's bed was riddled with bedbugs and we had to move out on day 2. The photos on the website looked great and we were so excited. James Villa Holidays. We were expected to walk our rubbish approx 10 mins to the nearest waste collection point. The last 3 James villas have all had problems with either mains, services or general hygiene! I have previously used for James villas for past holiday and never had an issue the customer service regarding covid situation has just topped it off. We did this and have now been waiting another 7 days. No problems at all! This money was in our account eleven days later.Well done James Villas. As you can see by the reviews they are running at 25% 1 star reviews and this is all to there lack of customer service. I was informed that my booking from James Villa was cancelled only ONE week later at Air B'n'B and that the money from that date will not be in my account until 14 business days later. From the moment foreign travel was in jeopardy you have kept us informed of the situation & made changes to your normal terms of business to accommodate the ever changing circumstances that both you & we have had to cope with.You are to be congratulated on all fronts on how you have dealt with our & your changing situation. James Villas Holidays 2021 sale is now on Low deposits on thousands of villas, flexible duration and fully protected. I have used James for several years and everything they do has been to the highest level. We booked a villa in Portugal in April fully expecting the Covid situation to be resolved by September when we were due to start our holiday. Since the alternative villa was not nice, I had to look for a new accommodation for the next day one evening before departure. Natalie King helped me with the cancellation of our family holiday (planned for next year), which sadly could not go ahead, after receiving some very unexpected news. James Villa Holidays is, as the name already suggests, a company that offers not just any holiday homes, but holiday villas. We had booked for Summer 2020 and at every stage we were kept informed and when finally the holiday was cancelled we were refunded straight away with no hassles. Their attitude is fantastic and I hope to book for next summer. The customer service were top notch and with really empathic staff, it has ticked all the boxes that I will use this company again in the future. James Villa Holidays has collected 4 reviews with an average score of 3.00. The fact that the villa is secluded away in the hills along with there being no actual waste bags provided shows there is nothing 'luxury' about it.- Classed as family friendly. Book St. James's Club & Villas, Mamora Bay on Tripadvisor: See 4,092 traveller reviews, 3,913 candid photos, and great deals for St. James's Club & Villas, ranked #1 … We arrived at LS/BD airport only to be told by jet 2 staff our flight had already gone and James Villas had been told ! Loss of enjoyment and false advertising has robbed us of our expectations on this much deserved holiday. James Villas have responded to my recent review and provide another example of their inability to read, listen and/or respond appropriately.I stated we had been given the wrong time for the ferry crossing from Corfu to Paxos.JV respond by saying they are sorry "for the inconvenience caused by there being only one ferry crossing operating at this time of year."No! There is plenty of storage space, private bathrooms, and each apartment. Never stayed somewhere as filthy as this, ever, and especially during a pandemic! When you hear the horror stories from other travel firms this really is a shining example of how to retain customers even in what must be difficult times for the company. Halfway through our holiday and still no maid service at all and I swept and mopped the floor myself. Their staff are helpful, informative and friendly.The resorts and villas are accurately described.I have had 2 recent holidays cancelled due to covid and there has been no problem with receiving a full refund within a short time.If more stars were available I would apply them. James Villas Help Centre; Coronavirus guidance; Coronavirus guidance. Holiday to Alicante on 4 July cancelled due to COVID. Then the worst happened and Portugal was withdrawn from the corridor. We offer one, two and three-bedroom floor plan options that provide the ultimate living experience. After paying a deposit and cash payment totalling to over £400, back in November last year. We’ve only been here half a day. Complete refund issued. It was such hard work in the heat! First class service we will be travelling with JV again just as soon as the pandemic allows. Refused to defer holiday until later date. Within one day I had been contacted by JV and after being told my options I decided to take a refund. Just as well lock down us upon us on our return, small claims court case to sort out could never trust them again. James can recommend villas to suit you. The customer service are nothing but policy regurgatators who can't actually do anything helpful. We will be back. We have moved our villa to 2021. Good prices and super service! This is not the point. Also, the upstairs toilet leaked and although it was clean water, still was not pleasant. Keep up the good customer service standards, much appreciated. Currently on day 8 of 14 days in Cyprus in a JV in Peyia. He has also won a James Beard Award twice for journalism and received Bon Appetit's Food … We had a holiday booked with James Villas.Due to Covid, this was cancelled.James Villas emailed us our options and provided our full cash refund reasonably quickly. And carrying 6 heavy suitcases up the steps in 35 degree heat was horrendous! But like thousands of people COVID-19 stepped in and our holiday has been cancelled but we look forward to rebooking with this incredible company in the future. We've been working hard to ensure your holiday can go ahead as smoothly and safely as possible, in-line with official government guidelines and introducing enhanced hygiene practices across our properties. Da die alternativ angebotene Villa nicht schön war, musste ich einen Abend vor Abreise eine neue Unterkunft für den nächsten Tag suchen. Dies ist nun über einen Monat her und die Rückerstattung wurde mir noch immer nicht überwiesen. I’ve enjoyed James Villa holidays in the past.When my Menorcan holiday was cancelled I spoke to Natalie who was very helpful and although she must have been very busy she was polite and friendly and took time to listen and advised me of my options. We use owners direct to book our florida villas and have never experienced any problems or hassle as you book directly with the owners - cutting out the middle man and the associated costs We had booked a two week package including car parking; flight; car hire and villa. St. James's Club & Villas: One week being pampered by the staff - See 4,087 traveler reviews, 3,582 candid photos, and great deals for St. James's Club & Villas at Tripadvisor. Popular reviews: Pushchairs ... a group of us used James Villas a few years ago to book a place on the Amalfi Coast - it was a bit old and crumbly, but for the price it was great. Indeed I have been quite shocked by their attitude & treatment, surprising for an extremely well known company.We are extremely grateful to you for converting our credit note to a refund & so very promptly.We will indeed be using you again & only hope we can do it next year when maybe the world situation will be better. 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